Terms of Service

1. Agreement

These terms form an agreement between Karobar and the organization that registers for or purchases our products ("Customer"). By creating an account, starting a trial, or signing an order form, you accept these terms on behalf of your organization.

2. The services

We offer our products in three forms: (a) hosted subscriptions on our infrastructure; (b) dedicated instances operated by us for a single customer; and (c) licensed installations sold outright and run on the customer's infrastructure. Order-specific terms — including licence type, fees and any custom domain or branding — are set out in the applicable plan or order form.

3. Trials, fees & payment

• Paid plans are billed monthly in advance, in PKR or USD as selected at checkout.
• Trials convert to paid subscriptions only when you choose a plan and provide payment; otherwise access is suspended at trial end.
• Invoices unpaid past their due date may lead to suspension after a grace period. Your data remains exportable during suspension.
• Fees for dedicated instances and outright purchases are quote-based and set out in a written order.

4. Customer data

The Customer owns all data entered into the products. We process it solely to provide the services, as described in our Privacy Policy. You can export your full data at any time. You are responsible for the accuracy of the data you enter and for obtaining any consents required to store it (for example from parents and guardians).

5. Acceptable use

You agree not to misuse the services — including attempting to access other customers' data, reverse engineering the hosted services, reselling access without a written agreement, or using the services to store unlawful content. We may suspend accounts that put the platform or other customers at risk.

6. Licensed (outright) installations

Outright purchases are governed by the licence issued with the order — perpetual or annual, as specified. Licences are per organization, non-transferable without our written consent, and include the update entitlement stated in the order. White-label rights, where granted, cover branding only and do not transfer ownership of the underlying software except where a source-code transfer is expressly agreed.

7. Availability & support

We operate the hosted services with commercially reasonable care, including monitoring, backups and security updates. Planned maintenance is announced in advance where practical. Support is provided through the customer portal during business hours.

8. Liability

To the maximum extent permitted by law, our aggregate liability under these terms is limited to the fees paid by the Customer in the twelve months before the claim arose, and neither party is liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

9. Termination

You may cancel a subscription at any time, effective at the end of the current billing period. We may terminate for material breach that remains uncured after notice. On termination, we provide a window to export your data before it is archived and deleted per our retention schedule.

10. Changes & contact

We may update these terms from time to time; material changes will be notified to account owners in advance. Questions? Contact sales@karobar.cloud.